Returns & Exchanges

Returns & Exchanges

we want you to love your purchase!

We’ve made returning your order simple. U.S. orders include a prepaid return label and return form, so there’s no need to submit an online return request.

We accept returns for store credit within 30 days of delivery. Refunds to the original payment method are not available.

How to Return

  1. Complete the return form included with your order.

  2. Place the completed form inside your return package.

  3. Attach the prepaid return label.

  4. Drop off your package with the carrier indicated on the label.

No online steps or return portal required.

 

Need a New Return Form?

Download & Print Your Return Form

Complete the form and include it inside your return package.

 

Exchanges

Need a different size? You can request an exchange using either option below.

Option 1: Reserve Your Size Online — Recommended

Submit an exchange request through your account to reserve your requested size while your return is in transit. Then send your item back using the prepaid return label.

Option 2: Request an Exchange by Mail

Write your requested size on the return form and include it with your return. Your exchange will be processed once we receive your package. Availability is not guaranteed with this option.

If your requested size is unavailable, store credit will be issued.

International Returns

Prepaid return labels are not currently provided for international orders. Please return your item using your preferred carrier with tracking, and include your completed return form.

Send your return to:

Lithologie Co.
111 E Alton Ave,
Santa Ana, CA 92707
United States

Once your return has been received and approved, your store credit will be issued by email.

Store Credit & Policy Terms

All approved returns are issued as store credit. We do not offer refunds to the original payment method.

EMAIL US

Customer Care: customercare@lithologieco.com

Collaborations: exclusive@lithologieco.com

CHAT US

Connect with our Customer Care team via the Chat Box on the bottom right of your screen for a tailored one on one experience!

Mon – Fri : 11am – 4pm PST
Sat – Sun : Closed

Submit a Request

Please allow up to 24 hours for a response from our customer care team. If you prefer not to wait, please message us through the Chat Box at the bottom right of your screen during our business hours:

Mon-Fri from 11am to 4pm PST.

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