Zero-Tolerance For Fraud

Chargeback Policy

Thank you for choosing Lithologie Co. as your fashion destination. We take pride in providing exceptional products and outstanding customer service. As part of our commitment to your satisfaction, we have developed a comprehensive chargeback policy to address any concerns or issues that may arise during your shopping experience.

1. Chargeback Definition

A chargeback occurs when a customer disputes a transaction made with their credit card company, resulting in the reversal of funds to the customer's account. While chargebacks are intended to protect consumers from fraudulent transactions, it is important to note that we do not accept chargebacks as a means of resolving issues. We strongly urge customers to contact us directly for assistance.

2. "Zero-Tolerance" for Fraud

At Lithologie Co., we have a "zero-tolerance" policy towards fraud. We prioritize the security of our customers and their financial information. Friendly fraud, which involves customers falsely claiming a chargeback without legitimate grounds, is absolutely unacceptable and undermines the trust we have built with our valued customers.

3. Fighting Fraud with Expertise

To safeguard our customers and our business, we have a dedicated team of experts who specialize in fraud prevention and detection. By actively monitoring transactions and employing advanced fraud prevention measures, we maintain the highest level of security for our customers.

4. Detailed Terms & Conditions

We strongly recommend that all customers familiarize themselves with our detailed Terms & Conditions. This document outlines the terms of service, including payment terms, liability, and dispute resolution processes. By understanding these terms, customers can make informed decisions and have a clear understanding of their rights and responsibilities.

5. Dispute Resolution Process

In the event of an issue with your order, it is essential that you contact us within 14 days of receiving your purchase. We are committed to resolving any concerns or issues you may have and providing appropriate solutions or resolutions. Initiating a chargeback without prior contact not only undermines our ability to assist you but may also result in the termination of your account.

6. Representment Intentions

Representment refers to the process of challenging and contesting a chargeback with the relevant financial institution or credit card company. If we find a chargeback to be unwarranted or based on false claims, we reserve the right to pursue representment. This allows us to present evidence and documentation to support our position and demonstrate the validity of the original transaction.

7. Consequences of Chargeback Abuse

We have a strict policy regarding chargeback abuse. Disputing a payment without valid grounds or without contacting us for assistance will result in the termination of your account with Lithologie Co.

8. Our Commitment to Customer Satisfaction

Please be aware that we are here to assist you throughout your shopping journey. We appreciate your trust in us and expect all customers to abide by the guidelines outlined in this chargeback policy.

Last Updated: July 2023

Note: This chargeback policy is provided as a guide and may be subject to updates and modifications. Please refer to the most recent version on our website or contact our customer support team for any clarifications.